clientsmart.net
Clientsmart
Automated billing powered by AI video intelligence
Summary
Clientsmart uses computer vision on existing security or dedicated cameras to detect when a court is active, identify the booking, and automatically charge the customer for actual usage time, including overtime. It integrates with online scheduling and payment systems, turning any sports facility into a frictionless, self-service billing machine.
Target Audience
Urban sports facility managers of basketball courts, soccer fields, tennis courts, and climbing gyms who are tired of manual check-in and billing disputes.
Economic Engine
Usage-based fee: $0.15 per automatically billed session (capped at 20% of revenue for large facilities) plus a monthly platform fee of $99 per camera installation.
Point of Difference
Instead of relying on user honor systems or RFID scans, Clientsmart uses passive AI video to verify actual occupancy and duration, enabling per-second billing and automatic overtime charges without staff intervention.
Problem Statement
Urban sports facility managers waste hours manually tracking court usage, resolving billing disputes, and collecting payments. They lose revenue from unmonitored overtime and ghost bookings, and face chargebacks when users deny using the facility.
Solution
AI video analysis (object detection and activity recognition) + event stream processor (to handle real-time court activity events) + customer portal (for waivers and payment methods) + e-signature workflow (for liability waivers) + permit management workflow (for recurring bookings) + real-time monitoring dashboard.
Core Value Proposition
Eliminate manual check-in and billing overhead, reduce revenue leakage from unmonitored overtime, and provide indisputable digital evidence for every charge, cutting chargebacks to near zero.
Killer Features
- Court-Activity API: triggers billing the moment AI detects first player enters; stops when last player leaves
- Overtime Auto-Invoice: sends a push notification and charges the card on file when a booking exceeds its time by more than 2 minutes
- Dispute Media Player: when a chargeback occurs, the facility manager can share a 10-second time-lapse video of the session as evidence
- Smart Gate Integration: locks gates if no valid booking is detected, preventing unauthorized usage
Pros
- Dramatically reduces labor costs for check-in and monitoring
- Eliminates billing disputes with AI-generated activity logs
- Captures revenue from overtime that previously went unbilled
- Provides real-time utilization insights to optimize pricing
Cons
- Privacy concerns from users uncomfortable with camera surveillance
- Requires capital expenditure for cameras and installation
- Complex setup to calibrate AI for different sports and court layouts
- Potential resistance from customers who prefer cash or manual honor systems
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